Monthly Archive: August 2011

Ann Handley Explains The Need For “Personable Content”

Content Marketing is on the rise. But there are still plenty of questions about what kind of brand-sponsored content is most compelling and effective.

To address some of these questions, Patricia Redsicker of Business 2 Community recently spoke to Ann Handley, Chief Content Officer at MarketingProfs and co-author of Content Rules about a variety of content marketing topics, including how to use personal stories in content marketing.

I’m a big believer in using stories to engage, but I also make the distinction between personal and personable content.

On a personal blog, you can bare your soul and “tell all” like I do on my blog, Annarchy. But with corporations and content marketing, it’s about delivering personable content. It’s about giving your products or services a pulse and talking about the stuff that makes your product real to people so that they can relate to it.

That’s a great explanation. Because content marketing is about breathing life into a company’s products or services, the executions need not be laden with benefit-driven copy (like you might find in a direct mailer). The persuasive arch in content marketing is much larger because “the conversation” can be extended for days, and in some cases, forever.

Digital — where so much content marketing takes place — is a campfire. And content is the fuel. Run out of fuel and the fire goes out. Of course, you won’t run out of fuel when you properly tap your customers, prospects and staff for their stories, then task the agency with working these various sources, along with the brand’s own contributions, into the fire.

Photo Credit: Flickr user, Mack Collier

Client Showcase #11

When the context is right, I like to say things like, “Every company is a media company,” or “Media is a marketing service today.” Thankfully, I also get to live these maxims — a fact that conveniently turns them from new media platitudes into tangible case studies.

For instance, last spring, Karsh\Hagan in Denver hired me to write a series of lifestyle articles for their client American Crew. The first batch of articles are now beginning to appear on, where men go for grooming advice.

Visitors to can now pick up few more tips while online…about where to vacation, how to talk to a stylist and get the perfect haircut, and which films to watch with their girlfriend, just to name a few.

Given that lifestyle content is my specialty and a passion, I have to say, I’m thrilled to be working on this on-going project. “Paid, owned and earned media” is another call to action for brands today, and for those who help brands achieve their communications objectives. I came up on paid and migrated to owned, where I’ve been for a good five years.

I think it is worth noting that the owned media space is the ultimate venue for branding. This point tends to get lost in the shuffle for digital supremacy, which is a problem. When making an ad campaign for the paid media channel, the content of the campaign is meant to interrupt people. Content that lives on a brand’s site, or social media page, is another story — it doesn’t interrupt (via a clever headline or striking image), it attracts (thanks to its utility or entertainment value).